La Madrina
TERMS & CONDITIONS
1. Payments & Pricing: A deposit is required to secure materials and scheduling. Balances are due upon project completion. Late payments (15+ days) incur a 1.5% monthly interest fee. For services billed hourly, the total is an estimate; final billing reflects actual labor hours per person logged on-site (e.g., a crew of two for one clock hour equals two labor hours). Work exceeding an estimate by more than 20% requires client approval.
2. Scheduling: All project dates are tentative estimates. Schedules may shift due to weather, crew availability, supplier delays, site conditions, equipment failure, or other acts beyond the contractor’s control.
3. Site Conditions: Excessive debris incurs a $200 trip fee plus disposal costs. Reasonable care will be taken during work, but full site restoration is not included unless explicitly specified in the proposal.
4. Utilities (Critical): La Madrina will coordinate public utility marking (811). The homeowner is solely responsible for marking all private lines (irrigation, lighting, pet fences, etc.). La Madrina is not liable for damage to unmarked private systems or lines buried less than 6 inches deep.
5. Permits & HOAs: All permits, HOA approvals, and easement permissions are the responsibility of the client. Work is contingent upon these approvals being secured prior to the start date.
6. Warranty & Care: Workmanship is covered under our standard warranty. Plants are living materials; survival is the responsibility of the homeowner once installed. We do not warranty against "Acts of God" (drought, extreme frost, flooding), neglect, or damage caused by local wildlife.
Revised 4/20/26
PRIVACY POLICY
La Madrina Landscape may contact you regarding your services. You can reach us at 317‑300‑4254 or robyn@lamadrinalandscape.com.
We collect basic information such as your name, phone number, email, service address, and service history so we can schedule work, manage your account, send invoices, and communicate about your project. By providing your contact information, you consent to receive text messages and emails related to your services, including appointment reminders, schedule updates, invoices, project updates, and occasional seasonal promotions. Message frequency depends on your active projects and communication needs.
Your information is stored in secure, industry‑standard systems with access limited to authorized team members and trusted service partners. We do not sell your information. When necessary, we may share limited details with third‑party providers such as payment processors, scheduling platforms, or service partners who assist with your project. These partners are required to protect your information and use it only for the services they provide.
You may request to update, review, or delete your information at any time unless we are required to retain certain records for legal or operational purposes. To opt out of text messages, reply STOP. For assistance, reply HELP or contact us directly at 317‑300‑4254 or robyn@lamadrinalandscape.com.
Photo and video documentation may be taken during your project for record‑keeping and marketing purposes. We never publish your name, house number, or specific address without additional consent.